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USPS is trying out a new business, which could transform how millions access cash and pay bills

The Postal Service program presents an alternative to payday lenders and other institutions that target vulnerable populations with outsize fees and interest rates.

October 4, 2021 at 10:55 a.m. EDT
Four East Coast post offices began offering limited paycheck-cashing services in September. (Bonnie Jo Mount/The Washington Post)
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correction

A previous version of this story misstated the number of American households that are unbanked or underbanked. It is 5 percent. It also misstated which federal agency found that more than 1 in 5 Black and Hispanic adults are unbanked or underbanked. It was the Federal Reserve.

The U.S. Postal Service quietly began offering paycheck-cashing services at several East Coast post offices last month, testing a plan that financial experts say has the potential to transform how low-wage and underserved Americans access their money.

Postal customers can now redeem paychecks in Washington, Baltimore, Falls Church, Va., and the Bronx, for Visa gift cards topping out at $500, an agency spokesperson said. Postal officials expect to expand the pilot into a fuller study with more locations and financial products, such as bill-paying services and ATMs, according to three people involved with the program who spoke on the condition of anonymity to discuss sensitive business strategy.